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Terms That Govern Your Account on hi7

Using hi7 — whether through your bKash wallet, Nagad transfer, or Rocket payment — means you agree to the terms set out here.

Account EligibilityJurisdiction ConditionsWallet & Payment RulesAccount ConductPolicy Updates
hi7 Terms That Govern Your Account on hi7
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over an account action, or a request related to your personal data, there are three ways to reach the hi7 support team. For account-specific legal queries, always include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — linked to your account so we can locate your record without delay.

Live Chat Open the chat widget from any page on hi7. For legal queries, select 'Account & Legal' from the topic menu so your message reaches the right team directly.
Email Support Send detailed legal or account queries to our support address. Include your account ID and the wallet — bKash, Nagad, or Rocket — you use for transactions.
In-App Help From the hi7 mobile interface, go to Account, then Help, then Legal & Terms. You can submit a formal query directly from that screen without leaving the app.
ACCOUNT SECURITY STANDARDS

How hi7 Handles Your Data and Account

Account security and data handling are not afterthoughts here. Every account on hi7 is protected by SSL encryption across all connections, including payment flows through bKash, Nagad, and Rocket. We collect only the data needed to verify your identity, process transactions, and meet our legal obligations — nothing beyond that. You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request deletion where permitted by applicable law. Submit those requests through the in-app Help screen or via email with your account ID attached.

Data Retention

We retain account and transaction records for the period required by applicable law. After that period, records are deleted or anonymised in line with our internal data schedule.

Cookie Policy

hi7 uses session and analytics cookies to keep your account active and improve platform performance. You can manage cookie preferences from the settings menu on any page.

Identity Verification

Withdrawals via bKash, Nagad, or Rocket require identity verification. You will be asked to confirm your registered mobile number and complete an OTP step before funds are released.

Data Access Requests

To request, correct, or delete your personal data, contact support with your account ID. We aim to respond to all data requests within the timeframe required by applicable local law.

Common Legal Questions About Your hi7 Account

These are the questions we hear most often about account terms, eligibility, data rights, and how legal conditions apply to accounts in Bangladesh. If your question is not here, reach out through live chat or the in-app Help screen.

Access depends on your local law and the region you are in. It is your responsibility to confirm that using hi7 is lawful where you are before opening an account or making a deposit.

Funds in a suspended account are held securely while we complete the verification process. Once your identity and eligibility are confirmed, withdrawal to your registered bKash, Nagad, or Rocket wallet can proceed.

Submit a data access request through the in-app Help screen under Legal and Terms, or email support with your account ID. We will respond within the timeframe required by applicable law.

Yes, where permitted by applicable law. Send a deletion request with your account ID to support. Note that transaction records required for legal compliance may be retained for the mandatory period before deletion.

You must meet the legal age requirement defined by the laws of Bangladesh and your specific region. Accounts that do not meet this requirement will be closed and any balance returned to the registered wallet.

Updated terms are posted on this page and take effect immediately. If you continue using hi7 after a change, that counts as acceptance. Check this page periodically to stay current with any revisions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.