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How hi7 Handles Your Personal Information

Your account data — from your registration details to your bKash, Nagad, and Rocket transaction records — is handled with clear rules about what we collect, why we keep it, and how long it stays.

Data collected at registrationPayment method recordsAccount activity logsCookie and device data
hi7 How hi7 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of your records, or need to report a concern, our support team handles privacy requests directly. Responses are sent to the contact address on your account.

Email Support Send your data request or privacy question to our support address and we will respond to the email registered on your account.
Live Chat Open the chat window from your account dashboard to speak with a support agent about any privacy or data concern in real time.
Account Settings Some data preferences — including communication opt-outs — can be managed directly from the privacy section inside your account settings.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent data handling practices across every part of your account — from the moment you register to every bKash or Nagad deposit you make. Here is how each area works in practice.

Encrypted Connections All account activity, login sessions, and payment flows — including bKash, Nagad, and Rocket transactions — run over SSL-encrypted connections so your data is not exposed in transit.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Data Retention Account records are kept while your account is active. After closure, we retain data only as long as required under applicable law, then delete or anonymise it.
Requesting Changes To correct inaccurate data or request deletion of your account records, contact support with your account email. We process verified requests in line with applicable law in your region.

Common Questions About Your Data

These are the questions we hear most often about how hi7 handles personal information, account data, and your rights as a user.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. We also log device and session data when you access your account.

We share only what payment processors need to complete your transaction. We do not sell personal data. Third-party sharing is limited to service providers who help us operate the platform.

Your data is kept while your account is active. After you close your account, we retain records only as long as applicable law in your region requires, then delete or anonymise them.

Yes. Contact our support team with your registered email address and request a data copy. We will verify your identity and respond in line with applicable law and eligible region requirements.

Send a request through live chat or email support. Include your account email and the specific correction or deletion you need. We handle verified requests according to applicable local law.

We use session and analytics cookies. Session cookies are necessary for your account to function. Analytics cookies can be managed or blocked through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.